A Quick Refresher on the Association Complaint Procedure

In July 2020, I was slated to co-present at the Virginia Leadership Retreat ("VLR") on a program titled It's the Association Feud! Surveys of the Ombudsman's Determinations of Final Adverse Decisions to Complaint, After Complaint…After Complaint. In preparation for our presentation, my co-presenter and I spent many months reviewing and summarizing the 200-plus determinations issued by the Virginia Common Interest Community Ombudsman.


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